Shipping & Returns Policy

Website: [www.newbees.shop]

1. Shipping Policy

a. Order Processing Time

All orders are processed within [1-3] business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

b. Shipping Methods & Estimated Delivery Times

Shipping times are estimates and may vary based on your location and carrier delays.

c. Shipping Rates & Fees

Shipping charges for your order will be calculated and displayed at checkout.

We may offer free shipping on orders over [e.g., $5] (U.S. only).

d. International Shipping

We currently dohip outside of the United States.
If international shipping is supported, customs and import duties may apply and are the responsibility of the recipient.

e. Shipment Confirmation & Tracking

You will receive a shipment confirmation email with tracking number(s) once your order has shipped.

2. Return & Exchange Policy

a. Return Eligibility

We accept returns within [e.g., 30 days] of the original purchase date. To be eligible for a return:

• The item must be unused, unworn, and in its original packaging.
• Receipt or proof of purchase is required.

b. Non-Returnable Items

The following items cannot be returned:

• Sale or clearance items
• Digital downloads or services
• Custom or personalized products
• Perishable goods

c. Return Process

1. Contact us at [insert return email or contact form link] to initiate the return.
2. We will provide return instructions and, if applicable, a return shipping label.
3. Pack and ship your return item(s).
4. Upon receipt and inspection, we will notify you of the approval or rejection of your return.
5. If approved, a refund will be issued to your original payment method.

d. Return Shipping Costs

• If the return is due to our error (e.g., wrong item or defective product), we will cover the return shipping.
• Otherwise, the customer is responsible for return shipping costs.

e. Refund Processing Time

Please allow [5–10 business days] for the refund to appear on your statement after return approval.

3. Exchanges

We offer exchanges for defective or damaged items only. If you need to exchange an item, contact us at connect@newbees.shop with photos and order details.

4. Lost or Stolen Packages

newbees is not responsible for lost or stolen packages marked as “Delivered” by the carrier. Please file a claim directly with the carrier or contact us for support.

5. Contact Us

If you have any questions about shipping or returns, please contact us at:

www.newbees.shop
Email:connect@newbees.shop
Phone: 209-903-9657
Address: 4814 Center Avenue Fresno CA 93721